OzSpeak English College Privacy Policy

This privacy policy explains how OzSpeak English College ("OzSpeak", "we", "us", or "our") collects, uses, protects, and shares your personal information when you use our online platform and services available through our site. We are committed to protecting your privacy and handling your data in an open and transparent manner, in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and the Australian Privacy Principles (APPs).

By using our site or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information in connection with your use of our services:

1. Information You Provide to Us:

   • Contact details (such as your name, email address, phone number, postal address) when you inquire about courses, apply for enrollment, or subscribe to newsletters.
   • Information required for enrollment and course delivery (such as date of birth, nationality, educational background, language proficiency level, payment details, visa information).
   • Information you provide when participating in surveys, contests, or promotions, or when communicating with us through our site or other channels.

2. Information Collected Automatically:

   • Usage data, including your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
   • Information collected through cookies and similar tracking technologies. These are small files stored on your device that help us improve your experience, analyse site usage, and remember your preferences. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

How We Use Your Information

We use the collected information for various purposes, including:

• To provide, operate, and maintain our services, including processing enrollments and delivering courses.
• To process your payments and manage your accounts.
• To communicate with you, respond to your inquiries, and provide customer support.
• To send you administrative information, such as information regarding the service, changes to our terms, conditions, and policies.
• To send you promotional materials, newsletters, and other marketing communications if you have consented to receive them.
• To monitor and analyse usage and trends to improve our service and enhance user experience.
• To detect, prevent, and address technical issues or fraudulent activity.
• To comply with legal obligations and enforce our terms and conditions.

Legal Basis for Processing Personal Data

Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the data we collect and the specific context in which we collect it. We may process your personal data because:

• We need to perform a contract with you (e.g., providing educational services).
• You have given us permission to do so (consent).
• The processing is in our legitimate interests and is not overridden by your rights.
• We need to comply with the law.

Sharing Your Information

We may share your personal information in the following situations:

• With Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
• For Business Transfers: If we are involved in a merger, acquisition, or asset sale, your personal data may be transferred as part of that transaction. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
• With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honour this Privacy Policy.
• With Business Partners: We may share your information with our business partners to offer you certain products, services, or promotions.
• With Other Users: When you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
• Legal Requirements: We may disclose your personal data in the good faith belief that such action is necessary to: comply with a legal obligation; protect and defend the rights or property of OzSpeak English College; prevent or investigate possible wrongdoing in connection with the service; protect the personal safety of users of the service or the public; or protect against legal liability.

We do not sell your personal information to third parties.

Data Security

We implement reasonable security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymize it, or, if this is not possible (for instance, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.

Your Data Protection Rights

Depending on your location and applicable law, you may have the following data protection rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

Third-Party Links

Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our service is not intended for use by individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 16 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will update the date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us by post at:

OzSpeak English College
300 George Street, Level 8
Sydney, NSW, 2000
Australia